Channel Talk supports live chat
If you collect customer information like that, you have to talk to them first, so it is a marketing function. . It may start out different, but as it progresses, it has no choice but to come together. Of these, the one that does it best is Salesforce. There is no comparison. Slack is also said to be popular, but the corporate value is about 18 trillion won. However, Salesforce’s annual sales are 18 trillion won. The corporate value is 130 trillion won. For reference, Samsung Electronics is about 350 trillion won, so paying 130 trillion won with CRM alone is enormous. Choi: Korea could also introduce this overseas system, but I think Korean services would be better at managing relationships with Koreans. So I don’t think our country will use overseas tools. Siwon Choi: That’s right. Communication tools must basically be integrated with the communication appropriate for the country. Even on the intercom, I use email when talking to customers. But Koreans don’t read email very often, right? You have to send it via text or KakaoTalk. To do that, a strong connection is needed.It is the weapon of local businesses. I think we are highly evaluated because we utilize it well. Choi: Currently, , right? Do you provide full ticket, CRM, and marketing services? Siwon Choi: I think it will take at most 5 more years to complete all of that. (Laughs) Right now I’m focusing on live chat. We plan Cambodia Phone Number Data to release CRM and marketing functions starting in January 2020. Provides online customer service through live chat. Online shopping malls provide the same customer service as clerks at offline stores. Choi: What can you do? Siwon Choi: If you need data on customers who signed up within 30 days but have never purchased anything, this is a function that tells you what kind of people they are and what their size is. You can quickly select and send a text message or email. Choi: That’s a good feature. But it seems like not many people actually use it... Siwon Choi: I think service companies should solve that problem. It's a great feature in the eyes of the person who created it, so why can't I use it well? Because it’s difficult. If the tool isn't easy, you have to learn and study, but you don't have time to do that, so you give up right away. So we are planning a tool that just needs to be installed.
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The goal is a UI that can be used intuitively by both first-time users and older users. Choi: Intuitive tools are very important. Siwon Choi: Same goes for the TV remote control. If there are too many buttons, it gets confusing, right? All you have to do is turn on the power, select a channel, and adjust the volume. If you need more, you can add it at that time. So, we think of tools that have only the necessary functions. From surviving in the room of mind and time to being reborn as a weighty service. Choi: What did you originally do? Siwon Choi: I was originally a developer, and I started a few startups before. It didn't work out. But the experience at that time was all helpful. In particular, a lot of know-how has been accumulated in the B2B field. I realized that this kind of thing is important and that this kind of thing can't be done. Choi: Are there any unique characteristics of B2B? Siwon Choi: B2B is a business that requires maturity. Like B2C, it is not a service that allows customers to purchase directly after seeing a Facebook conversion ad. The same goes for price and the decision-making process.
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