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For this, the main tools offered by CRM software are focused on: the marketing strategy adopted by the company; sales management; after-sales service optimized by the creation of several channels for receiving complaints and questions. it must be as close as possible to the needs of your customers. To do this, it is essential to build up a customer database which brings together all sales, after-sales service calls and returns from your various advertising campaigns.
These different data represent one of the strong pillars of Chinese Malaysia Phone Number List the growth of your business. In order to limit the risk of errors regarding the interpretation of these different data, it is essential to centralize them in a single CRM tool. Indeed, CRM software offers a more impactful visual than a simple Excel file. In addition, the CRM can also integrate a sales management tool .
Your sales teams will then be able to focus on retaining new customers and no longer waste unnecessary time on sales management. In addition, the quality of customer service has a large influence on the trust and loyalty of your customers. A defective product or a service that does not meet the result sought by the customer can occur in all businesses. In this situation, the customer is first and foremost looking for a responsive after-sales service that can offer him a quick solution that fully satisfies him in the event of problems.
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